Processing Refunds

Easy Refunds

Processing refunds is easy through your eWAY transaction report in the Business Centre. Easily search for the transaction you wish to refund by date, email address, amount, customer name or card number in the easy to use search transaction bar in your transaction report. Refunds can be processed for the full or partial amount of the original transaction. A full history of all processed refunds can be generated in your transaction report, making management of your online sales as simple as possible.

Benefits

  • Quick and Easy - Easily find the transaction you wish to refund in your Business Centre Transaction Report.
  • Refund Different Amounts - Refund the full amount or partial amount of the original transaction.
  • Process Multiple Refunds - Refunding a partial amount of the original transaction can be repeated at different intervals, though never exceeding the full amount of the original transaction.
  • No Integration Needed - Simply login to your eWAY Business Centre to process all your refunds.

See below how EASY processing a Refund can be with eWAY!

  1. Select the Reporting Tab from your Business Centre Menu and click on the Transaction Report icon.
    Select Transaction Report
  2. Easily search for the transaction you wish to refund by date, email, amount or customer name etc in the easy to use search transactions bar. From the Action drop down menu on the left of the transaction select Refund Transaction.
    Select Refund Transaction
  3. Enter the amount you wish to refund, it can be the full amount or a partial amount of the original transaction and click Process Refund. EASY!
    Process Refund