Easily manage your online payments

MYeWAY gives you access to our extensive knowledge base, and ensures that eWAY's expert Customer Care team are never more than an email, online chat or phone call away.

Accessing helpdesk

If you require any kind of assistance, simply login to MYeWAY, go to Help Desk > Submit a Request and a Customer Care representative will contact you as soon as possible. If your query is time-sensitive, you can always call us on 0800 080 3777.

Accessing helpdesk
MYeWAY>refund transaction

Processing refunds

To refund a transaction, simply login and go to Reporting > Transaction Report, find the payment using the cardholder's name or transaction number, and click Actions > Refund Transaction. You will have the opportunity to update the card's expiry date and to choose the amount to be refunded.

Process manual transactions

eWAY makes it easy to take payments over the phone, via fax or in person. Just login to MYeWAY, go to Payments > Manual Transaction and type in the customer's credit card details.

MYeWAY> Manual Transaction

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